Food Delivery/Shipping Policy

Hello, thank you for choosing for online ordering. We are committed to providing you with delicious, fresh food, delivered to your doorstep in a timely and safe manner. Please read our food delivery/shipping policy carefully before placing your order.

Delivery Area and Fees

We offer delivery service to within miles of our location. We charge a delivery fee per order based on the size of the order and the distance. The delivery fee is non-refundable once paid, unless we fail to deliver your order within the estimated delivery time.

Delivery Time and Confirmation

We strive to deliver your order as soon as possible, usually within 30 minutes of ordering. However, delivery times may vary due to factors beyond our control, such as traffic, weather, etc. Once you place your order, we will send you a confirmation email or text message with your order details and estimated delivery time. You can also check your order status on our website or app.

Delivery Instructions and Contact Information

Please provide clear and accurate delivery instructions, such as your address, phone number, gate code, apartment number, etc. If you have any special requests or preferences, such as contactless delivery, please let us know in the notes section when placing your order. Our delivery drivers will follow your instructions and contact you if they encounter any problems or difficulties.

Food Quality and Packaging

We prepare your food according to the highest quality and hygiene standards, using fresh and premium ingredients. We pack your food in insulated containers to maintain its heat and freshness during transportation. However, we cannot guarantee that your food will arrive at the same temperature or condition as when it left our kitchen. If you are not satisfied with the quality or freshness of your food, please contact us within 24 hours of receiving your order, and we will do our best to resolve the issue.

Food Allergies and Dietary Restrictions

We offer a variety of dishes to cater to different dietary needs and preferences, such as vegetarian, vegan, gluten-free, dairy-free, etc. However, we cannot guarantee that our food is free from allergens or cross-contamination. If you have any food allergies or dietary restrictions, please inform us when placing your order, and we will do our best to accommodate your needs. However, please note that consuming our food is at your own risk, and we are not liable for any adverse reactions or illnesses.

Cancellation and Refund Policy

You can cancel your order at any time before we confirm it. Once your order is confirmed, you cannot cancel it. However, if you need to make any changes to your order, such as adding or removing items, please contact us as soon as possible, and we will do our best to accommodate your request. However, we cannot guarantee that we can make any changes once your order is confirmed.

If you are not satisfied with your order for any reason, please contact us within 24 hours of receiving your order, and we will do our best to resolve the issue. Depending on the situation, we may offer you a partial or full refund, a replacement order, or a credit for future orders. Refunds will be processed using the original payment method.

Customer Service and Feedback

Your feedback is important to us, and we appreciate your patronage. If you have any questions, comments, or concerns about our food delivery/shipping policy or our service, please feel free to contact us at . We will respond to you as soon as possible and do our best to make you satisfied.

Thank you for choosing ! We hope you enjoy our food and look forward to serving you again!